Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
We always welcome new clients and patients to our full service veterinary practice at Embrun Veterinary Hospital.
As a new client of our veterinary hospital, you can expect our full attention to your pet’s needs. Our services are always provided with courtesy and respect.
When you arrive for your appointment, you will be greeted warmly and we will usher you into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure that these are minimized as much as possible.
You will normally see a Veterinary Technician first, who will take a history and gather some data for the doctor. A veterinarian will see you next to examine your pet, answer your questions, and plan further diagnostics or treatment as necessary. You will normally see the Technician again to wrap things up, and they will provide you with further educational information and answer routine wellness and care questions for you. Our client care specialists will handle billing and schedule any needed follow up appointment.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please call us from your cell phone or ring our doorbell so that we know that you've arrived for your appointment. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
5. OPERATING HOURS
We are OPEN with the following hours:
Monday: 8:00 am - 8:00 pm
Tuesday: 8:00 am - 6:00 pm
Wednesday to Friday: 8:00 am - 4:00 pm
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Embrun Veterinary Hospital