Last updated: November 2, 2020

Dear Clients,

In light of the rising cases of COVID-19 in our region, we will be introducing more stringent physical distancing measures effective immediately. This is all a part of our effort to continue providing the care that our patients deserve, while also providing the utmost protection for our team members and clients. Please kindly review the points below before your next appointment.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please call us from your cell phone or ring our doorbell so that we know that you've arrived for your appointment. We will take a history of your pet's health and discuss any concerns over the phone. Pets must be dropped off at the designated area. Right now, that drop-off area is the vestibule where we keep our scale. Dogs are to be leashed to the wall on the ring. Cats are to arrive in carriers. Once you step out, we will enter the vestibule to retrieve your pet for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

5. OPERATING HOURS

We are OPEN with the following hours:

Monday: 8:00 am - 8:00 pm
Tuesday to Thursday: 8:00 am - 6:00 pm
Friday: 8:00 am - 4:00 pm

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Embrun Veterinary Hospital

Our Team