Cancellation/No-Show Policy

“No Show” describes any appointment that is missed.

“Cancellation” describes an appointment cancelled with less than 24 hours notice. “Late” describes a client who arrives 15 minutes or more after the scheduled appointment start time.

Policy

Due to an increasing number of “no shows” and same day cancellations, combined with a very high demand for services, there will be a charge for missed appointments and cancellations.

The charge for missed appointments or late cancellations is $60.00.

Our goal is to provide timely care to all our patients and to respect not only the veterinarian’s time, but the constraints of a tightly booked schedule. If you must cancel your appointment, we request a call or email at least 24 hours before your pet’s appointment. This allows us to accommodate other patients who may need prompt medical care.

Procedure

Client is to be notified of the appointment “No-Show & Cancellation Policy” at the time of scheduling. This policy will also be found in the appointment booking confirmation emails and on our website.

Current clients:

a. Appointment must be cancelled at least 24 hours prior to the scheduled appointment time. Cancellations that occur with less than 24 hours notice will result in a $60 charge. ‘No Show’ appointments will also be charged a $60 fee. We understand that extenuating circumstances do arise; please discuss with a member of our Client Care team for more information.

b. In the event the client arrives late to their appointment and cannot be seen by the veterinarian on the same day, they will be rescheduled for a future clinic visit, if available. Should this happen more than once in a calendar year, the $60 fee will apply.

c. If two (2) no-shows occur within a 12-month period, the client will be required to pre-pay for any future appointments.

New Clients:

a. Appointment must be cancelled at least 24 hours prior to the scheduled appointment time. Cancellations that occur with less than 24 hours notice will result in a $60 charge. “No Show’ appointments will also be charged a $60 fee.

b. In the event the client arrives late to their appointment, they will be rescheduled for a future visit, if available. Should this happen at the next appointment, the client forfeits their right to any future bookings.

c.  If two (2) no-shows occur, the client forfeits their right to any future appointment bookings.