We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
When you enter our hospital, you will notice that our reception area is equipped with various animal health care products, pet food, ample seating and a play area for children. We have two exam rooms that are accessible from the reception area. Beyond the exam rooms is the treatment area where the laboratory, pharmacy, x-ray room and surgery suite are located. We have three pet housing areas – a cat ward, a dog ward with kennels that run for bigger dogs, and an isolation area for infectious animals. We would be happy to arrange a tour of our hospital if you would like to take a closer look at where your pet is staying.
Embrun Veterinary Hospital participates in school co-operative programs and also encourages students to volunteer if they desire to learn more about the veterinary profession.
The majority of your pet’s health needs will be met at our hospital; however, there are circumstances where the services of a veterinary specialist may be required. Under these circumstances, we will refer you to a specialist who is a veterinarian with advanced knowledge in a particular area of veterinary medicine or surgery. In these cases, specialized equipment is often required to perform procedures that are not performed by general veterinary practitioners. Examples of veterinary specialists include ophthalmologists, oncologists, surgeons, etc.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 19, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
Monday: 8:00 am - 8:00 pm
Tuesday to Friday: 8:00 am - 4:00 pm
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Embrun Veterinary Hospital